JAP Service:
Our team of qualified professionals will help you achieve
the best results from your lathe.

SPARE PARTS

Original OEM parts and components.

We have spare parts available at your disposal to meet your requirements and work demands for all our machine models.

As we are manufacturers we only supply OEM spare parts that are checked and controlled for quality by our technical team.

Spare parts delivery times are short with shipments in less than 24 hours.

Contact our technical service department for your OEM spare parts request. We will reply promptly confirming price and delivery.

AFTER SALES SERVICE

Official qualified service with quick response.

At METOSA GROUP we are manufacturers of CNC lathes with more than 70 years in this sector and with over 200,000 units sold have extensive knowledge of all our machine models.

Our after-sales team is made up of specialists in the CNC machine tool environment with extensive experience in repair and incident detection and have a high level of preparation.

Our After Sales Service Department is interconnected with all the company’s departments, from Design and Production to those in charge of stock control and after-sales care. This allows us to offer a direct, quick and very effective response to guaranteeing the best solution for our customers.

APPLICATIONS ENGINEERING

From our Applications Engineering Department we advise our customers both by phone and online in order to adapt their production needs with our lathes.

If the customer prefers, this service can be carried out by means of in-person training so that, knowing their work, we can give better advice on the most suitable product. Likewise, we study in detail all the production needs of our customers in order to provide the best solution. Once the product is selected by the customer, we carry out the start up of the product, personalized training for each customer and the possibility of technical service during the whole life cycle of our lathes.

FINANCE

Pinacho and JAP Machines

We offer our customers different payment options to facilitate the acquisition of the machine that best suits their needs, all with an accompaniment throughout the financing process in which we seek the best economic conditions for our customers.

MAINTENANCE

Professionals with high technical preparation for obtaining the maximum performance of your lathe.

Our machines are designed to deliver optimum performance throughout your entire production cycle.

As a manufacturer, our engineers are fully aware of the production process and the measures that are essential to check and maintain your machines regularly in order to extend their lifetime.

Our intensive control program covers the detailed and permanent inspection of your lathe, focusing on the critical points of preventative maintenance, which guarantees its prolonged life. In hiring our Maintenance Service you will also benefit from significant discounts on our OEM spare parts required for your CNC lathe. You will also have access to free technical advice by our technical team and priority response in the event of a machine breakdown.

Training

We closely collaborate with our customer to train their staff.

In METOSA GROUP we strongly believe in the benefits offered by correctly training future users of CNC machines.

As there is an increasing shortage of qualified personnel, our team of educators and professionals are able to offer your technicians advanced training courses in real working conditions so that the operator can work more safely and profitably for your company.

Our courses are carried out in our facilities on what will be your machine for as long as necessary in order to ensure you achieve the most out of your machine tool investment.

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